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Multichannel Support Services

for quick, reliable and customized solutions

 

I want to offer the right support channels to my audience


I want to seamlessly integrate customer support across all touch points


I want to build a long term relationship with my customers

At FareLadder we understand these requirements and offer industry specific technology solutions and agent expertise for all your customer support requirements 

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We believe in a balance between technology and irreplaceable human interactions

Ticketing

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We help you manage end-to-end ticketing cycles and customize complex travel itineraries with the best industry standards in place


We offer a Zero ADM Solution

 

Reservation

Ticket generation

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100% Quality Control with proprietary technology platform and experienced QC experts

Zero Debit Memos

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Fare / Commission Filing

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Your fare distribution framework plays a crucial role in revenue management

Our experience accounts for accuracy and risk mitigation in handling fare modules. Clear and digitized processes along with deep domain knowledge keeps you ahead.
Offer special fares before anyone else in the market

Accuracy in Fare Data

Improve speed to market

Increase Revenue

 
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Inbound Services

With our industry expertize, serve your customers throughout their journey. 24/7 support services from on-boarding, issue resolution to brand engagement
 

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Outbound Services

Provide quality engagement to reach new audience and nurture existing relationships with our outbound services

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Live Chats, Emails & Chat Bots

24/7 email and chat support for customers who are looking for other ways to reach you apart from the traditional call support, giving you a multichannel reach

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Social Media Customer Support

Social media is a quick way to keep your customers informed and resolve their issues without expecting them to figure out ways to contact you. Your social media account is just one search away from your customer

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Technology Support

IVR and ACD solutions to increase efficiency, handle call load and route issues to the right department. Customized CRM solutions to help manage your customers and make interaction streamlined for long term relationships.

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Back Office

Customized & process oriented back office solutions to help you manage day to day core functions to enhance your business efficiency. We ensure industry standard security protocols for all our clients.

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Loyalty Management

We provide customized offerings & targeted promotions for your customers and manage loyalty programs to nurture a sense of belonging to the brand.

 
 
 

Why avail our Industry specialized support services ?

We offer a Zero ADM solution to our clients with 100% Quality Control, Learn More

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Risk Mitigation

100% Quality Control for risk mitigation in Ticketing and Commission filing processes

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Customised support

Based on your customer requirements we offer you customised services and technology

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Proprietary Technology

Proprietary Technology to boost performance and precision in everyday requirements

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Integrated Channels 

Seamlessly integrated support channels for quick issue resolution and great customer experience

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Expert Support Agents

Our team of expert travel agents are trained to handle industry specific requirements

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24/7 Support Services

Be reliable with round the clock support services for your customers

 

Contact Us

info@fareladder.com

516 822 8000

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Customer experience is beyond just solving problems.
Schedule a free consultation to know the best BPO & KPO solutions for your business