Multichannel Support Services
for quick, reliable and customized solutions
I want to offer the right support channels to my audience
I want to seamlessly integrate customer support across all touch points
I want to build a long term relationship with my customers
At FareLadder we understand these requirements and offer industry specific technology solutions and agent expertise for all your customer support requirements
We believe in a balance between technology and irreplaceable human interactions
We help you manage end-to-end ticketing cycles and customize complex travel itineraries with the best industry standards in place
We offer a Zero ADM Solution
Fare / Commission Filing
Your fare distribution framework plays a crucial role in revenue management
Our experience accounts for accuracy and risk mitigation in handling fare modules. Clear and digitized processes along with deep domain knowledge keeps you ahead.
Offer special fares before anyone else in the market
Accuracy in Fare Data
Improve speed to market
With our industry expertize, serve your customers throughout their journey. 24/7 support services from on-boarding, issue resolution to brand engagement
Provide quality engagement to reach new audience and nurture existing relationships with our outbound services
Live Chats, Emails & Chat Bots
24/7 email and chat support for customers who are looking for other ways to reach you apart from the traditional call support, giving you a multichannel reach
Social Media Customer Support
Social media is a quick way to keep your customers informed and resolve their issues without expecting them to figure out ways to contact you. Your social media account is just one search away from your customer
IVR and ACD solutions to increase efficiency, handle call load and route issues to the right department. Customized CRM solutions to help manage your customers and make interaction streamlined for long term relationships.
Customized & process oriented back office solutions to help you manage day to day core functions to enhance your business efficiency. We ensure industry standard security protocols for all our clients.
We provide customized offerings & targeted promotions for your customers and manage loyalty programs to nurture a sense of belonging to the brand.
Why avail our Industry specialized support services ?
We offer a Zero ADM solution to our clients with 100% Quality Control, Learn More
100% Quality Control for risk mitigation in Ticketing and Commission filing processes
Based on your customer requirements we offer you customised services and technology
Proprietary Technology to boost performance and precision in everyday requirements
Seamlessly integrated support channels for quick issue resolution and great customer experience
Expert Support Agents
Our team of expert travel agents are trained to handle industry specific requirements
24/7 Support Services
Be reliable with round the clock support services for your customers