Quality Control
as the cornerstone for risk mitigation
I want to save on my operational cost without compromising on quality
I am interested in risk mitigation strategies and consistent performance
I want to work with a service partner who has expertize with quality control methods
If this is you, Fareladder helps you achieve your goals with the right strategy, technology and customized services
Quality Control for a Zero ADM Solution
Reporting and Monitoring
Customized MIS for informed operational decisions and resource utilization. Define reporting metrics according to your business needs for better progress visibility
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Balance between human and technology support
Proprietary technology for automated risk mitigation coupled with trained travel experts empower us to maintain 100% quality control
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Fareladder Promise
We maintain a Zero ADM track record with 100% Quality Control
We train our agents for consistency, quality and growth
We believe training is a continuous process throughout our executives professional journey, to meet your organizations business needs
With more than 10+ years of experience in the aviation sector our team is equipped with soft skills and technical skills to deal with all kinds of aviation support needs
We train our team to take a customer-focused approach for issue resolution
We believe in delivering consistent customer satisfaction which is in sync with your organization culture
Technology for integrated, intuitive, and automated support
With technology you can provide personalized customer interaction
Now customers can get in touch quickly and remotely via email, telephone, live chat, social media and much more besides calling
When all your channels are integrated, agents have information about your customers previous interactions avoiding needless back and forth
Privacy is our priority. With technology & data security practices we safeguard sensitive and valuable company & customer data
With Integrity as our core value we offer
Unparalleled savings
100% Quality Control for risk mitigation
A zero ADM track record
Proprietary technology support
Industry standard data security protocols
Seamless integration of support channels according to your business requirements
Skilled experts and customized processes to offer your customer the best experience consistently
Contact Us
+1 516 822 8000
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