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Quality Control 

as the cornerstone for risk mitigation

I want to save on my operational cost without compromising on quality


I am interested in risk mitigation strategies and consistent performance 


I want to work with a service partner who has expertize with quality control methods

If this is you, FareLadder helps you achieve your goals with the right strategy, technology and customized services

Quality Control for a Zero ADM Solution

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Reporting and Monitoring

Customized MIS for informed operational decisions and resource utilization. Define reporting metrics according to your business needs for better progress visibility

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Balance between human and technology support

Proprietary technology for automated risk mitigation coupled with trained travel experts empower us to maintain 100% quality control

 
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FareLadder Promise

We maintain a Zero ADM track record with 100% Quality Control

We train our agents for consistency, quality and growth

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We believe training is a continuous process throughout our executives professional journey, to meet your organizations business needs

With more than 10+ years of experience in the aviation sector our team is equipped with soft skills and technical skills to deal with all kinds of aviation support needs

We train our team to take a customer-focused approach for issue resolution

We believe in delivering consistent customer satisfaction which is in sync with your organization culture

 

Technology for integrated, intuitive, and automated support

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With technology you can provide personalized customer interaction

Now customers can get in touch quickly and remotely via email, telephone, live chat, social media and much more besides calling

When all your channels are integrated, agents have information about your customers previous interactions avoiding needless back and forth

Privacy is our priority. With technology & data security practices we safeguard sensitive and valuable company & customer data

With Integrity as our core value we offer

Unparalleled savings

100% Quality Control for risk mitigation

A zero ADM track record

Proprietary technology support

Industry standard data security protocols

Seamless integration of support channels according to your business requirements

Skilled experts and customized processes to offer your customer the best experience consistently

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Contact Us

info@fareladder.com

516 822 8000

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