Amidst the COVID pandemic, travelling has been a complicated affair. Specially with overseas travel, where we have to work around with border restrictions, varied safety guidelines and ever evolving feasibility of travel. One of our earlier experiences during the pandemic brought us a deeper understanding of the complications and how to navigate through them. We had a customer whose wife’s due date was nearing and soon she gave birth to a beautiful baby boy. However, during this time, our customer, who is a resident of India, was in the U.S. for an official trip and unable to travel back home due to travel restrictions. With the pandemic being challenging enough, it broke our hearts knowing that he was missing such a special life event.
When we received the request, we started working towards finding the fastest and needless to say the safest options for the new dad. We started with getting in touch with various airline authorities and executives. We sought special permission from relevant authorities in light of the situation at hand. After much deliberation, we finally found a route which would work. We advised the customer to take the flight via Dubai, as he was already holding a Dubai Tourist Visa. Further, we also guided the customer through various safety measures and tests, which were pre-requisites at each airport. We were finally able to get him to India, and shortly thereafter, after completing the mandatory quarantine, the customer met his new baby for the first time. We at FareLadder strongly believe — “Nobody puts baby in a corner”… and definitely not the baby’s father.
Yours Truly, 24/7 Customer Support Team at FareLadder
About this Blog Series : To begin with, we want to take an opportunity to thank and congratulate our customer support function, which not only defines our quality of service, but is pretty much the backbone of our operations. And in this spirit, we bring forth our new blog series. This series is a culmination of short stories from across the globe, where our advisors faced complicated situations, and emerged victorious. Ranging from exceptional experiences for our customers, and in some cases resolving severe travel complications, the team has seen it all. We hope you enjoy a quick read, and as always, wish you safe and happy travels!